H & D is dedicated to the quality policy that will ensure that its products and services fully meet the requirements of its customers at all times. The goal of the company is always to achieve a high level of customer satisfaction.
The company believes in the concept of customer and supplier working together in pursuing this policy and in continually striving for improvements. Accordingly, its quality policy is founded on three fundamental principles:
- Ensuring that we fully identify and conform to the needs of our customers
- Constantly reviewing our processes, identifying the potential for errors and
taking the necessary action to eliminate them
- Everyone in the company understanding how to do their job and doing it right first time.
In order to achieve and maintain this commitment to quality, H & D Aggregates is committed to:
- Operating effective quality management systems in all aspects of the business within an integrated managerial framework
- Ensuring that staff are fully trained in the identifying of customers’ requirements and the following of the correct procedures to deliver those requirements
- Consistently meeting the criteria and levels of service specified by our customers and involving all staff in the striving for improved performances in every aspect of the business
- Communicating to all staff the quality policy principles and objectives, with structured training in order that each person is equipped with the knowledge and skills to enable the requirements of the policy to be achieved
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Constantly reviewing our services and implementing improvements to ensure the supply of products and services in the most cost effective and timely manner for the benefit of all our customers.
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